Job Timeline (Ref 14172-20)

A Timeline of this job can be seen below.

Arrived - 14-Nov-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Nov-2022
Repair Engineer : Martin Smith
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Dimplex Montana RC01-002 Remote Repair Details

Manufacturer : Dimplex Montana

Model : RC01-002

Customers Fault Description : The remote control is not working or it is not communicating with the fire. We have changed the batteries.

Remote Fixer Repair Response (see below) :

This remote arrived safely from Derbyshire and on testing the button response was erratic.

The negative terminal wire was found to be loose from broken solder joints.  The terminal wire was replaced and the contacts cleaned which restored full functionality. (see testing video)

Fireplace Controller Testing Video

Remote Images