Job Timeline (Ref 14297-20)

A Timeline of this job can be seen below.

Fault Diagnosed
Remote Repaired
Payment Received
Returned
Repair Engineer : Martin Smith
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Dimplex Remote Repair Details

Manufacturer : Dimplex

Customers Fault Description : Control is not communicating with the fire. Fire does not react on any button press

Remote Fixer Repair Response (see below) :

This heater remote arrived safely from Pelsall and on testing was found to be dead.  The battery terminals had signs of a battery leak.

When opened the negative wire from the battery block was found to be corroded and disconnected from the terminal.  The wire was replaced which restored full functionality. 

Fireplace Controller Testing Video

Remote Images