Job Timeline (Ref 14350-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 29-Nov-2022Fault Diagnosed
Remote Repaired
Payment Received
Returned - 10-Dec-2022
Repair Engineer : Martin Smith
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Flavel Emberglow Kinder B-63600 Remote Repair Details
Manufacturer : Flavel Emberglow
Model : Kinder B-63600
Customers Fault Description : Sometimes there is no signal from the remote, other times it works and the fire turns on but then to turn the flames up/down or fire off there is no signal again, usually a couple of taps on the side gets it working again but not always.
Remote Fixer Repair Response (see below) :
This Kinder remote controller arrived safely from Glasgow and on inspection the case was held together with silver tape (presumably to hold the battery cover into place)
On testing the remote would show erratic button functionality.
All 4 buttons and the battery cable were replaced which restored full functionality. The original battery cable had signs of a battery leak, it is extremely important to not use the old battery in this item and to obtain a replacement (preferably a Duracell battery)
The case was cleaned up after the tape removed.
Fireplace Controller Testing Video
Remote Images
