Job Timeline (Ref 14371-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 06-Dec-2022Remote Inspected
No Fault Found
Postage Payment Received
Returned - 21-Dec-2022
Repair Engineer : Martin Smith
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Focalpoint Remote Repair Details
Manufacturer : Focalpoint
Customers Fault Description : Not working at all
Remote Fixer Repair Response (see below) :
This remote arrived safely from Devon and on testing was found to be transmitting on each button as per normal operation, the code being transmitted was confirmed to be correct (see testing video).
The issue could be either the customers battery (this remote requires a CR2025,any other similar sized batteries will not work)
Failing that the issue is most likely with the receiver itself.
Fireplace Controller Testing Video
Remote Images
