Job Timeline (Ref 14391-20)

A Timeline of this job can be seen below.

Arrived - 08-Dec-2022
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 22-Dec-2022
Repair Engineer : Martin Smith
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Dimplex wall fire Remote Repair Details

Manufacturer : Dimplex

Model : wall fire

Customers Fault Description : There are 10 options on remote. None are working. I left batteries in after not using fire for a while and they corroded. The no of fire if any help is LVA 191.

Remote Fixer Repair Response (see below) :

This remote arrived safely from Devon and on testing was found to be dead.

This was due to a faulty IR led, the LED was replaced which restored full functionality.

Fireplace Controller Testing Video

Remote Images