C & j paragon Remote Control Repair

Job Timeline (Ref 15059-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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C & j paragon Remote Repair Details

Manufacturer
C & j paragon
Customer's Fault Description
Hi, 1 of these remotes has been dropped on a marble fire hearth and the other just got slower and slower when trying to ignite until it wouldn't work I think both could do with a complete overhaul. I think the flame up and down buttons are ok but, again, please give them the once over. Many thanks
Remote Fixer Repair Response

These two C&J remote arrived safely from Alfreton and on testing both were erratic in functionality.

The first remote was diagnosed as the main IC being at fault, when viewing the PCB through a thermal imaging camera the main IC was seen to be getting quite warm.  Unfortunately we have been unable to locate a supplier for this chip making a repair not possible.

The other remote was found to have worn button contacts making functionality intermittent.  Replacement conductive pads were glued under each button which restored normal functionality.  We did view this remotes PCB using a thermal imaging camera and the IC was also found to be getting warm. 

As we do always guarantee all repairs for a full 12 months we have spoken to the customer and if this repaired remote fails due to the IC we can supply a clone under a guarantee (this looks different but will work the fire)

A clone was sent 1st April 2023 under Gtee 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

C & j paragon Remote Control - Front Image

C & j paragon Remote Control - Back Image