Job Timeline (Ref 15172-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 16-Feb-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 01-Mar-2023
Repair Engineer : Martin Smith
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Focalpoint Remote Repair Details
Manufacturer : Focalpoint
Customers Fault Description : fireplace screen is working but the remote does not change the screen or sound
Remote Fixer Repair Response (see below) :
This Focalpoint remote arrived safely from Crewe and on testing was found to be dead.
On opening one of the battery terminals was found to be mangled out of position (see image).
The terminal was reworked back into position which restored full functionality.
A Duracell CR2025 battery will be supplied fitted on return.
Fireplace Controller Testing Video
Remote Images
