Job Timeline (Ref 15297-20)

A Timeline of this job can be seen below.

Arrived - 03-Mar-2023
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 16-Mar-2023
Repair Engineer : Martin Smith
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Canton DM76 Remote Repair Details

Manufacturer : Canton

Model : DM76

Customers Fault Description : Recently purchased soundbase, as new in box but remote is unresponsive. Have used the remote from my other soundbase to confirm the unit it ok and issue is with the remote.

Remote Fixer Repair Response (see below) :

This Canton remote arrived safely from Cheltenham and on testing was confirmed to be dead.

This was due to a blown IR LED.  This was replaced which restored full functionality. 

This remote arrived back ugt and on testing was found to be dead again.  This was eventually put down the solder on the IC which needed to be re-flowed, this most likely is what blew the main IR LED in the first place.  The IC was re-flowed and then the remote tested over a few days with no further issue. Returned to cust 27th Mar

Sound Bar Controller Testing Video

Remote Images