Job Timeline (Ref 15315-20)

A Timeline of this job can be seen below.

Arrived - 08-Mar-2023
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 21-Mar-2023
Repair Engineer : Martin Smith
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Electric convection display fire Remote Repair Details

Manufacturer : Electric convection display fire

Customers Fault Description : Totally unresponsive to control buttons

Remote Fixer Repair Response (see below) :

This Electric fan heater remote controller arrived safely from Flintshire and on adding batteries was found to be transmitting without a button being pressed.

This was due to contamination over the PCB / button contacts.  The PCB and buttons were cleared of all contaminants and on testing was then found to be functioning as per normal operation (see testing video)

Fireplace Controller Testing Video

Remote Images