Villeroy and Boch Comfort Remote Control Repair

Job Timeline (Ref 17671-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Villeroy and Boch Comfort Remote Repair Details

Manufacturer
Villeroy and Boch
Model
Comfort
Customer's Fault Description
All buttons seem to be responding (light goes out when pressed)but sending signal without pressing any and light on all the time ( usually only lights up when button pressed) Spa is receiving a signal (flashing) when remote Near even if no button pressed, but not starting. Remote has been repaired once before 2019 Worked fine after but problem now may be due to slight battery leak ?
Remote Fixer Repair Response

This Spa bath (wellness) remote control arrived safely from Lymington and on testing was found to be transmitting without any button being pressed.

This was found to be due to water ingress shorting out one of the button contacts.  The contacts were cleared of all contaminants which restored full functionality. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Villeroy and Boch Comfort Remote Control - Front Image

Villeroy and Boch Comfort Remote Control - Back Image