Job Timeline (Ref 18031-20)

A Timeline of this job can be seen below.

Arrived - 23-Jun-2023
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 03-Jul-2023
Repair Engineer : Martin Smith
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Denon 849 Remote Repair Details

Manufacturer : Denon

Model : 849

Customers Fault Description : Remote not functioning, appears to be something loose inside

Remote Fixer Repair Response (see below) :

This Denon remote control arrived safely form Essex and on testing was confirmed to be dead.

On opening the battery terminals had signs of a battery leak.  The terminal was replaced but the item remained dead.

There was a small crack in the print, once reworked full functionality was restored. 

This remote was returned UGTEE with a fault description of the tape functions not working.  Unfortunately this was not the case, all buttons were tested as working and the code being transmitted is confirmed as correct (please see the testing video below showing each button code confirmed as a correct Denon codeset). This means that the issue is not with the remote itself. 

The item was retuned to the customer 27 Jul 2023 

Hi Fi System Controller Testing Video

Remote Images