Denon 849 Remote Control Repair

Job Timeline (Ref 18031-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Denon 849 Remote Repair Details

Manufacturer
Denon
Model
849
Customer's Fault Description
Remote not functioning, appears to be something loose inside
Remote Fixer Repair Response

This Denon remote control arrived safely form Essex and on testing was confirmed to be dead.

On opening the battery terminals had signs of a battery leak.  The terminal was replaced but the item remained dead.

There was a small crack in the print, once reworked full functionality was restored. 

This remote was returned UGTEE with a fault description of the tape functions not working.  Unfortunately this was not the case, all buttons were tested as working and the code being transmitted is confirmed as correct (please see the testing video below showing each button code confirmed as a correct Denon codeset). This means that the issue is not with the remote itself. 

The item was retuned to the customer 27 Jul 2023 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Denon  849  Remote Control - Front Image

Denon  849  Remote Control - Back Image