Job Timeline (Ref 18083-20)

A Timeline of this job can be seen below.

Arrived - 29-Jun-2023
Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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Velux Integra KLR 200 Remote Repair Details

Manufacturer : Velux Integra

Model : KLR 200

Customers Fault Description : When trying to set up, after having put in new batteries, all I get is a flashing screen. I suspect this is down to battery corrosion. I did try to clean the plate myself but it didn't seem to make any difference.

Remote Fixer Repair Response (see below) :

This Velux window controller arrived safely and on testing was initially dead.  The battery terminals did have signs of corrosion from a battery leak.  The ternminasl were re-plated which restored power but then the power would cycle (screen flash)

Unfortuantely this is suspected to be a software issue caused by corruption from a battery leak.  A hard reset was attempted but the issue remained.

Sadly due to the issue and the lack of schematic information a repair is not possible.

This item was disposed of as per the sites terms 14th Jan 2024   

 

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

If you wish us to dispose of this remote then please contact us via our Contact Page to inform us (Please remember to Quote Your Name, Address and Reference Number - RF18083)

If no payment is received within 3 months of 29-Jun-2023 then this remote will be disposed of as per our terms and conditions.

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