Klarstein Remote Control Repair

Job Timeline (Ref 18240-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Klarstein Remote Repair Details

Manufacturer
Klarstein
Customer's Fault Description
Not working, have tried changing batteries
Remote Fixer Repair Response

This Remote control for a cooker hood arrived safely and on testing was found to be dead.

On closer inspection one part of the battery terminal was found to strangely be bent within the remote control (see image). Also the power button and light button appeared to be upside down, this was a sign that someone else had opened the remote before arriving with us.

The terminal was bent back into position and the buttons aligned correctly.  This then restored full functionality to all buttons, the signal does appear to be slightly low strength.

A Duracell battery will be supplied fitted on return.

It is not known if the bent terminal was the cause of the original problem or if this was the result of someone bending it out of position when opening the remote.  If it was the case that the terminal was bent out of position when someone was trying to find out why the remote wasn't working then it is possible that the "original" fault was not the remote terminal.  The customer is to test the remote fully on return.

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Klarstein  Remote Control - Front Image

Klarstein  Remote Control - Inside Image

Klarstein  Remote Control - Back Image