Somfy 74300 Remote Control Repair

Job Timeline (Ref 18403-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Somfy 74300 Remote Repair Details

Manufacturer
Somfy
Model
74300
Customer's Fault Description
Replaced battery on the remote 4 weeks ago all worked fine. Remote stopped working yesterday - awning wont move and the no red light on the remote when pressing the buttons. Tried another new battery - still not working. Help !
Remote Fixer Repair Response

This Somfy remote control arrived safely from Windlesham and on testing was confirmed to be dead.

The battery included was totally drained.  When the PCB was removed the reason for the drained battery was found to be due to one of hte buttons having a resistance across its contacts due to contamination (see image). 

All buttons were removed, the PCB cleared of all contaminants and then new buttons fitted.

Once a new battery was fitted the battery drain was found to be remedied. A Duracell battery will be supplied fitted on return.

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Somfy  74300 Remote Control - Front Image

Somfy  74300 Remote Control - Inside Image

Somfy  74300 Remote Control - Back Image