Job Timeline (Ref 18424-20)

A Timeline of this job can be seen below.

Arrived - 08-Aug-2023
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 09-Aug-2023
Repair Engineer : Martin Smith
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Dimplex Remote Repair Details

Manufacturer : Dimplex

Customers Fault Description : Off button is not working

Remote Fixer Repair Response (see below) :

This Fire Remote controller arrived safely form Stockport and on testing was found to have sluggish button response on the top 2 buttons (they needed to be pressed hard to actuate)

On opening the button contacts were found to be contaminated from decomposing conductive pads (See image).  The PCB was cleared of all contaminants and then replacement conductive pads glued under all buttons. 

Fireplace Controller Testing Video

Remote Images