Powrtouch Remote Control Repair

Job Timeline (Ref 18456-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Powrtouch Remote Repair Details

Manufacturer
Powrtouch
Customer's Fault Description
The remote powers up ok but won't pair to control panel seems that there is no rf signal tried it on a different panel and it is the same results
Remote Fixer Repair Response

This remote arrived safely from Sheffield and on testing was found to power up and transmit a strong signal at the normal 868Mhz (see image)

On talking to the customer it was found that the remote appears to be transmitting a scrambled signal and will not pair wirelessly with the receiver.  It was suggested to try to use the remote with an umbilical in the hopes that it may trigger a reset (this is only speculation but worth a try) 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Powrtouch  Remote Control - Front Image

Powrtouch  Remote Control - Inside Image

Powrtouch  Remote Control - Back Image