Job Timeline (Ref 18638-20)
A Timeline of this job can be seen below.
Arrived - 30-Aug-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 07-Sep-2023
Repair Engineer : Martin Smith
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Westin RC001 Remote Repair Details
Manufacturer : Westin
Model : RC001
Customers Fault Description : New battery installed. Lights showing when pressing all the buttons. However, not switching on extractor hood or lights. Hood appears dead whichever buttons are pushed. Want to eliminate possibility of faulty remote before getting an engineer in on the hood itself. Thanks.
Remote Fixer Repair Response (see below) :
This Westing Cooker extractor hood remote control arrived safely from London and on inspection the PCB was moving freely inside the control, this would make the buttons non responsive till the PCB was physically moved into the correct position. This fault did not match the customers fault description and because of this the customer was contacted to explain the issue. It was concluded to repair the PCB mounting. This was done and the PCB hot glued firmly into position (it is not known if the mounting pin had broken during shipping or if it was prior to shipping).
The functionality of the remote was then fully tested and the remote was found to be transmitting on each button as per normal and the cdeset being transmitted was also confirmed as correct.
The customer is to retry pairing the remote with the hood again and failing that it looks to be an issue with the hoods receiver (safely check for any blown mains fuses just in case, before hiring an electrician)
A Duracell battery will be supplied fitted on return to eliminate the issue being a customer battery fault.
Remote Images
