Westin RC001 Remote Control Repair

Job Timeline (Ref 18638-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
Please view complete details of this job on the rest of this page (scroll down if on a mobile)

Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Westin RC001 Remote Repair Details

Manufacturer
Westin
Model
RC001
Customer's Fault Description
New battery installed. Lights showing when pressing all the buttons. However, not switching on extractor hood or lights. Hood appears dead whichever buttons are pushed. Want to eliminate possibility of faulty remote before getting an engineer in on the hood itself. Thanks.
Remote Fixer Repair Response

This Westing Cooker extractor hood remote control arrived safely from London and on inspection the PCB was moving freely inside the control, this would make the buttons non responsive till the PCB was physically moved into the correct position.  This fault did not match the customers fault description and because of this the customer was contacted to explain the issue.  It was concluded to repair the PCB mounting.  This was done and the PCB hot glued firmly into position (it is not known if the mounting pin had broken during shipping or if it was prior to shipping).

The functionality of the remote was then fully tested and the remote was found to be transmitting on each button as per normal and the cdeset being transmitted was also confirmed as correct. 

The customer is to retry pairing the remote with the hood again and failing that it looks to be an issue with the hoods receiver (safely check for any blown mains fuses just in case, before hiring an electrician)

A Duracell battery will be supplied fitted on return to eliminate the issue being a customer battery fault. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Westin RC001 Remote Control - Front Image

Westin RC001 Remote Control - Inside Image

Westin RC001 Remote Control - Second Inside Image

Westin RC001 Remote Control - Back Image