Job Timeline (Ref 18755-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 29-Sep-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 11-Oct-2023
Repair Engineer : Martin Smith
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Focalpoint Remote Repair Details
Manufacturer : Focalpoint
Customers Fault Description : Multiple battery changes, signal appears to work intermittently (using the look at it through your phone camera trick), but no signal ever reaches the fire and no functions can be used.
Remote Fixer Repair Response (see below) :
This Evoke Electric Wall Hung fire remote control arrived safely from Halifax and on testing was found to be intermittent.
On opening the issue was found to be due to a terminal which was bent out of position making an poor power connection to the battery.
The terminal was bent back into position which when re-tested restored full functionality.
Remote Images
