Powrtouch Remote Control Repair

Job Timeline (Ref 18782-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Powrtouch Remote Repair Details

Manufacturer
Powrtouch
Customer's Fault Description
It has stopped communicating with the base set in the caravan and will not re-pair when talked through the process by the Powrtouch technical dept. I borrowed a friend's handset and that paired with my base unit and it operated ok.
Remote Fixer Repair Response

This motor mover remote controller arrived safely from Castle Donnington and on testing was confirmed to not be transmitting an RF signal.

The oscillator and RF IC (NRF9E5) was both replaced but the issue remained, a limited component test was carried out but the cause could not be pinpointed.  Die to limited schematic information a repair in this case has not been possible.

A google search was carried out and replacement remotes can be found here - https://ebay.us/ELqOQ8 - Please check with the seller for further details. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Powrtouch  Remote Control - Front Image

Powrtouch  Remote Control - Back Image