Portway Remote Control Repair
Job Timeline (Ref 19599-20)
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All items are customer-owned devices sent to us for professional repair services.
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Portway Remote Repair Details
Manufacturer
Portway
Customer's Fault Description
Gas fire not igniting, led lights up when buttons are pressed but nothing happens to fire.
Remote Fixer Repair Response
This fireplace remote control arrived safely from Solihull and on testing was found to be transmitting as per normal on each button press.
The code being transmitted was confirmed to be correct on each press.
THe remote was then tested over a 3 day period at random intervals with not fault being replicated.
This item has been classed as no fault found and the issue is thought to most likely be with the receiver / heater itself.
Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.
