Focalpoint Evoke fire Remote Control Repair

Job Timeline (Ref 19633-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Focalpoint Evoke fire Remote Repair Details

Manufacturer
Focalpoint
Model
Evoke fire
Customer's Fault Description
When new battery put in, nothing worked CR2025 via remote Actual fire works but without the changes to different picture activities - only shows one at moment without remote.
Remote Fixer Repair Response

This Electric wall Fire remote control arrived safely from Luton and on testing was confirmed to be dead.

This was due to the battery terminal being mangled (see image), the terminal was reworked which restored full functionality. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Focalpoint Evoke fire Remote Control - Front Image

Focalpoint Evoke fire Remote Control - Inside Image

Focalpoint Evoke fire Remote Control - Back Image