Job Timeline (Ref 19791-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 04-Dec-2023Remote Inspected
No Fault Found
Postage Payment Received
Returned - 02-Jan-2024
Repair Engineer : Martin Smith
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ACR Remote Repair Details
Manufacturer : ACR
Customers Fault Description : Unit illuminates but does not appear to be able to communicate with the fire. Fire controls work manually
Remote Fixer Repair Response (see below) :
This remote contro larrived safely from Newark and on testing was found to be transmitting as per normal operation.
The controller was tested over a 3 day period at random intervals but no fault could be replicated.
It is possible that the issue is with the receiver itself (just because the heater works using manual controls, doesn't mean the receiver in the heater is working)
This item has been classed as no fault found.
Remote Images
