Job Timeline (Ref 19795-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 05-Dec-2023Remote Inspected
No Fault Found
Postage Payment Received
Returned - 22-Dec-2023
Repair Engineer : Martin Smith
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Acoustic Energy Remote Repair Details
Manufacturer : Acoustic Energy
Customers Fault Description : Was working then stopped. tried changing the batteries - nothing. Did the trick where you look at the front through a phone camera while pressing buttons and yes, it does flash. You've fixed if or me before, back in march 2021 and I'm hoping you can do it again. Thanks.
Remote Fixer Repair Response (see below) :
This Aego home surround sound system remote control arrived safely from Gloucester and on testing was found to be transmitting as per normal on each button press.
The code being transmitted was tested as correct.
The remote was then tested over a three day period with no fault being replicated.
It is possible that the issue is with the receiver itself. The customer is to try the remote on return with a fresh new set of decent quality batteries.
Remote Images
