Job Timeline (Ref 20441-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 02-Jan-2024Remote Inspected
No Fault Found
Postage Payment Received
Returned - 19-Feb-2024
Repair Engineer : Martin Smith
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Mertik-Maxitrol Remote Repair Details
Manufacturer : Mertik-Maxitrol
Customers Fault Description : The fireplace won’t lit. The receiver is not responding, but the green led is on.
Remote Fixer Repair Response (see below) :
This Fireplace remote control arrived safely from Norway and on testing was found to be transmitting as per normal and working fine with our test receiver.
The remote was opened to check for defects but no issue could be replicated.
It is thought that the issue is with the receiver itself and this item has been classed as no fault found.
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