Job Timeline (Ref 20545-20)

A Timeline of this job can be seen below.

Arrived - 22-Dec-2023
Fault Diagnosed
Repair Engineer : Martin Smith
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Arcam Remote Repair Details

Manufacturer : Arcam

Customers Fault Description : Infrared signal not working. Backlt buttons otherwise light up when batteries inserted but no sign of IR when pressed

Remote Fixer Repair Response (see below) :

This AVR390 remote control arrived safely from London and on testing the backlight would flash dimly when a button was pressed but no signal was present.

On opening unfortunately the problem was caused by a battery leak which has led to corrosion in the print and also around the min IC.  Due to the damage a repair is sadly not possible. 

This item was disposed of as per the customers email request 21st Jan 2024 

Remote Images