Job Timeline (Ref 20564-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 27-Dec-2023Fault Diagnosed
Remote Repaired
Payment Received
Returned - 15-Jan-2024
Repair Engineer : Martin Smith
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Focal Point Remote Repair Details
Manufacturer : Focal Point
Customers Fault Description : The buttons on the remote have come off, but the circuit board is still there so it just needs new buttons adding to it or a new remote frame so the sensors on the motherboard can be touched
Remote Fixer Repair Response (see below) :
this Focal Point remote control arrived safely and on inspection was found to have a badly damaged button facia, these are not available as spares.
After talking to the customer it was decided to create a clone, please see an image below for an image of the clone. This is priced at the same price of what a repair plus postage would have been (£26 in total)
A Clone was supplied
Remote Images