Job Timeline (Ref 20907-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 01-Feb-2024Fault Diagnosed
Remote Repaired
Payment Received
Returned - 20-Feb-2024
Repair Engineer : Martin Smith
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Mertik Maxitrol G6R-H4T5-GA Remote Repair Details
Manufacturer : Mertik Maxitrol
Model : G6R-H4T5-GA
Customers Fault Description : The unit fails to operate across the full range of requirements. Occasionally, it fails to raise or lower the flame. Or, it refuses to switch off the flame. The battery is new, but shows a reduced content in the screen icon. It easily unpairs itself with the receiving unit within the fire. According to your colleague, Martin Smith, it may be something to do with a voltage reduction requirement that has failed within the unit, but obviously that was his conclusion after our conversation without examination of the remote.
Remote Fixer Repair Response (see below) :
This Gas fire remote control arrived safely from Birchington and on testing was found to have a faulty regulator.
The voltage regulator was replaced which restored full functionality.
Remote Images
