Job Timeline (Ref 20935-20)

A Timeline of this job can be seen below.

Arrived - 05-Feb-2024
Remote Inspected
No Fault Found
Postage Payment Received
Returned - 23-Feb-2024
Repair Engineer : Martin Smith
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Gazco ELO239 Remote Repair Details

Manufacturer : Gazco

Model : ELO239

Customers Fault Description : not working. customer is having to operate fire manually

Remote Fixer Repair Response (see below) :

This fireplace remote control arrived safely from Llandudno and on inspection the battery cable was damaged and reworked prior to arrival with us.

On adding a battery and testing, the remote was found to transmit as per normal operation on each button.

This item has been classed as no fault found and the customers receiver may be at fault.  We can replace the battery cable if required but as the remote is working it may be a fruitless task. 

Remote Images