Job Timeline (Ref 20963-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 09-Feb-2024Remote Inspected
No Fault Found
Postage Payment Received
Returned - 26-Feb-2024
Repair Engineer : Martin Smith
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Gazco Remote Repair Details
Manufacturer : Gazco
Customers Fault Description : The handset illuminates but doesn't seem to generate sound. The fire can be turned on by using a vacuum cleaner next to the receiver!
Remote Fixer Repair Response (see below) :
This fireplace remote control arrived safely from Exeter and on testing was found to transmit as normal on each button press when tested with out test receiver.
This item does not make an audible sound as it is Ultrasonic.
The remote was tested over a 3 day period at random intervals without an issue being found. It was therefore concluded that the issue is most likely with the receiver.
Remote Images
