Denon RC-871 Remote Control Repair

Job Timeline (Ref 21010-20)

Item Diagnosed
Item Arrived
Fault Diagnosed
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Denon RC-871 Remote Repair Details

Manufacturer
Denon
Model
RC-871
Customer's Fault Description
Buttons on touch screen don’t work properly. Top 2 rows seem to work although they sometimes get stuck. But 3rd row down picks the one above. E.g press system setup and it selects video select. Press video select and it selects ext in. Sometimes bottom row on touchscreen won’t work at all. So frustrating. Hopefully you’ll be able to fix it. Thank you. And please let me know price.
Remote Fixer Repair Response

This remote arrived safely and on testing was confirmed to have erratic touchscreen response.

On inspection this was found to be due to he touchscreen membrane / display housing being at fault.

Unfortunately these displays are not available as spares which has made a repair not possible.

This item was disposed of 6th Aug 2024 as per the sites terms   

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Denon  RC-871 Remote Control - Front Image

Denon  RC-871 Remote Control - Back Image