Job Timeline (Ref 21051-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 03-Feb-2024Remote Inspected
No Fault Found
Postage Payment Received
Returned - 21-Feb-2024
Repair Engineer : Martin Smith
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Denon RC-871 Remote Repair Details
Manufacturer : Denon
Model : RC-871
Customers Fault Description : Has lost some data pages with the option buttons
Remote Fixer Repair Response (see below) :
This remote arrived safely from Ingleby Barwick and on iunspection the display was at a slight angle (see image), this was not a fault and shaking the remote rectified this issue.
On testing the remote was found to be functioning as normal. When talking to the customer it was concluded that either the functionality that is missing has been deleted or may have been erased due to a lack of power.
This is a setup issue and not a fault.
Remote Images
