Job Timeline (Ref 21115-20)

A Timeline of this job can be seen below.

Arrived - 14-Mar-2024
Fault Diagnosed
Remote Repaired
Payment Received
Returned - 27-Mar-2024
Repair Engineer : Martin Smith
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Samsung Smart (Solar) Remote Repair Details

Manufacturer : Samsung

Model : Smart (Solar)

Customers Fault Description : Back button on remote is stuck

Remote Fixer Repair Response (see below) :

This Samsung remote arrived safely from London and on testing the back button was sticking as well as the Netflix button.

When opened the button membrane was found to be very warped, usually caused by heat exposure.  The membrane was reworked and the effected button holes Dremelled out non destructively by a tiny amount which restored full functionality.

Remote Images