Job Timeline (Ref 21366-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 28-Mar-2024Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 04-May-2024
Repair Engineer : Martin Smith
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Velux 833312 Remote Repair Details
Manufacturer : Velux
Model : 833312
Customers Fault Description : Screen fault, unable to read the display
Remote Fixer Repair Response (see below) :
This Roof window RF remote arrived safely and on testing was confirmed to have a faulty display output.
Unfortunately when the display was removed it was revealed that there was corrosion in the print which was causing open circuits to both sides of the print (see image), this appears to be from some sort of liquid contamination.
Unfortunately due to the damage a repair is not possible
Remote Images
