Job Timeline (Ref 21920-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 07-Jun-2024Fault Diagnosed
Remote Repaired
Payment Received
Returned - 22-Jun-2024
Repair Engineer : Martin Smith
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Dunlopillo Remote Repair Details
Manufacturer : Dunlopillo
Customers Fault Description : Requires a full overhaul - rewire and check.
Remote Fixer Repair Response (see below) :
This Auto Bed Control Unit arrived safely and on inspection was found to have a badly damaged cable.
A replacement black straight cable was fitted (we cannot get the white curly kind). Also the button contacts were worn, so they were cut off and replacement pads glued under each of the buttons.
When the internal batteries were removed one was found to have started to leak and the other fell apart. The customer will need to replaced these two batteries on return (2 * PP3). It is recommended to only use quality batteries such as Duracell to lessen the risk of a battery leak / damage.
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