Mertik Maxitrol G30 - ZRHSO Remote Control Repair

Job Timeline (Ref 22094-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Mertik Maxitrol G30 - ZRHSO Remote Repair Details

Manufacturer
Mertik Maxitrol
Model
G30 - ZRHSO
Customer's Fault Description
Control to turn fire on (press small button on bottom left and top button on right) fails to turn fire on/open gas valve on fire, remote still works to turn flame down however. Fire engineer advised that the remote was the issue.
Remote Fixer Repair Response

This Gas fire remote control arrived safely and on testing was found to be functioning as per normal operation. The up channel activates our test receiver when pressing the bottom left safety button and the up button at the same time as normal (see image) and the down button also activates our test receiver.

The remote was tested over a 3 day period at random intervals with no fault being replicated.

It is thought that the issue is actually with the receiver itself as we cannot replicate a fault with the remote.

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Mertik Maxitrol  G30 - ZRHSO Remote Control - Front Image

Mertik Maxitrol  G30 - ZRHSO Remote Control - Inside Image