Job Timeline (Ref 22099-20)

A Timeline of this job can be seen below.

Arrived - 01-Jul-2024
Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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Mertil Maxitrol Remote Repair Details

Manufacturer : Mertil Maxitrol

Customers Fault Description : Buttons on right hand side of controller not responding. The fire ignites when pressing the ‘on’ button together with the ‘up’ button (goes through lighting sequence) and the ‘programme mode responds (bottom left). Can’t turn flame up or down and I believe the rear burner not lighting.

Remote Fixer Repair Response (see below) :

This fireplace remote control arrived safely and on testing the display was found to have slightly dimmed elements but more importantly the majority of the buttons were non responsive.

Unfortunately the button array on these remotes is inbuilt to the PCB which sadly makes a repair not possible. 

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

If you wish us to dispose of this remote then please contact us via our Contact Page to inform us (Please remember to Quote Your Name, Address and Reference Number - RF22099)

If no payment is received within 3 months of 01-Jul-2024 then this remote will be disposed of as per our terms and conditions.

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