Job Timeline (Ref 22134-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 04-Jul-2024Remote Inspected
No Fault Found
Postage Payment Received
Returned - 18-Jul-2024
Repair Engineer : Martin Smith
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Somfy Remote Repair Details
Manufacturer : Somfy
Customers Fault Description : None working think it maybe the battery is dead
Remote Fixer Repair Response (see below) :
This Awning remote control arrived safely and on testing was dead. This was in fact due to a dead battery, a replacement Duracell battery was fitted and the remote was found to function as normal.
Instead of charging for a repair we are charging the 12 postage charge usually used for "Europe' shipping, this is to cover the battery price and 24 hour return postage.
Remote Images
