Mertik Maxitrol GSR - HISO Remote Control Repair

Job Timeline (Ref 22346-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Mertik Maxitrol GSR - HISO Remote Repair Details

Manufacturer
Mertik Maxitrol
Model
GSR - HISO
Customer's Fault Description
Initially the "increase" button didn't work once the Gas Fire was lit. I changed the battery in case low voltage was the problem. However, after a few button presses with the new battery the gas fire stopped responding to any of the button presses. The red confirmation light shows when some of the buttons are pressed so I assume the battery is working but the gas fire does not respond.
Remote Fixer Repair Response

This remote control arrived safely and on testing was found to be functioning as normal on each button press.  The up button only actuates when pressed at the same time as the bottom left, this is normal functionality.

The remote was tested randomly over a 24 hour period with no issues being replicated.  This item, has been classed as no fault found. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Mertik Maxitrol  GSR - HISO  Remote Control - Front Image