Dimplex LXY15 Remote Control Repair

Job Timeline (Ref 22602-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Dimplex LXY15 Remote Repair Details

Manufacturer
Dimplex
Model
LXY15
Customer's Fault Description
remote stopped working . I think we might have left batteries in too long over the summer. No light shows on remote. It is used to turn fire off and on basically. I rang spares uk who have no replacement for this fire and suggested you.
Remote Fixer Repair Response

This remote for a Dimplex electric fire arrived safely and on testing was found to be transmitting as per normal operation.

The battery terminals were found to have started to decompose due to a battery leak, this "possibly" could have caused an issue.  There was also some contamination on the inside of the remote (see images).  The terminals were replaced and the PCB cleared of all contaminants. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Dimplex LXY15 Remote Control - Front Image

Dimplex LXY15 Remote Control - Inside Image

Dimplex LXY15 Remote Control - Second Inside Image

Dimplex LXY15 Remote Control - Third Inside Image