Job Timeline (Ref 22954-20)

A Timeline of this job can be seen below.

Arrived - 10-Oct-2024
Fault Diagnosed
Repair Engineer : Martin Smith
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DIMPLEX ELECTRIC FIRE RC01-024 Remote Repair Details

Manufacturer : DIMPLEX ELECTRIC FIRE

Model : RC01-024

Customers Fault Description : Changed batteries won’t operate fire

Remote Fixer Repair Response (see below) :

This Electric fire remote ocntrol arrived safgely and on testing was foudn ot be dead.  On opening there was contamination over the button pads (see image).  This was cleaned up but the remote remained dead.

Unfortunately after a component test was carried out it was found that the main IC was at fault, this is situated under a large black blob of resin making as repair not possible.

There is a clone remote available that will work the heater (it just looks different), this can be purchased from https://remoteshop.co.uk/shop/heater-fireplace-controls/dimplex-rc01-024/  

This remote was disposed of as per the customers telephone request, a clone was supplied - 18th Oct 2024 

Remote Images