Velux Remote Control Repair

Job Timeline (Ref 23288-20)

Item Returned to Customer
Item Arrived
Remote Inspected
No Fault Found
Postage Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

No Fix, No Fee — You only pay if we can repair it!

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Velux Remote Repair Details

Manufacturer
Velux
Customer's Fault Description
All buttons are working, the remote is receiving power and the screen is working however the infrared light is not working. Engineers for my company think that there may be some damage to the circuit board.
Remote Fixer Repair Response

This window remote arrived safely and on testing was found to be transmitting on each button as per normal functionality.  The remote was opened to check for defects but non could be found.

The code being transmitted as consistent with this model.

This item has been classed as no fault found and the customer is to try to pair the remote with the receiver on return. 

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Velux  Remote Control - Front Image