Flavel Rocco gas fire Remote Control Repair

Job Timeline (Ref 23325-20)

Item Returned to Customer
Item Arrived
Fault Diagnosed
Remote Repaired
Payment Received
Returned to Customer
Repair Engineer: Martin Smith
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Our Repair Prices

Wireless Remote Repair
£24.00
+ return postage
Wired Remote Repair
£26.00
+ return postage

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Flavel Rocco gas fire Remote Repair Details

Manufacturer
Flavel Rocco gas fire
Customer's Fault Description
no response from either button. Battery replaced and still no response
Remote Fixer Repair Response

This remote arrived safely and on testing was found to be transmitting on each button press as per normal operation.  The remote was tested over a weekend at random intervals with no fault being replicated and the item would activate our test receiver each time.

After talking to the customer, it was decided to "service" the remote which includes replacing the Battey cable in case of an intermittent break and also replace the buttons (one of the buttons was very sensitive which could cause a future issue) 

The missing case screw was replaced.

Images of Customer's Remote Control
The following images show the actual remote control sent to us by the customer for professional repair services.

Flavel Rocco gas fire   Remote Control - Front Image

Flavel Rocco gas fire   Remote Control - Inside Image