Job Timeline (Ref 23439-20)

A Timeline of this job can be seen below.

Arrived - 29-Nov-2024
Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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Velux Remote Repair Details

Manufacturer : Velux

Customers Fault Description : Cannot see the screen but still works

Remote Fixer Repair Response (see below) :

This window remote control arrived safely and on testing was confirmed to have a non functioning display.

The remote was opened and unfortunately there was corrosion over many parts of the print from an apparent battery leak.  The corrosion was also found under the display itself.

Due to the damage sadly, a repair is not possible. 

Even though these remotes have been discontinued for some time, new old stock can still be found on eBay. 

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

If you wish us to dispose of this remote then please contact us via our Contact Page to inform us (Please remember to Quote Your Name, Address and Reference Number - RF23439)

If no payment is received within 3 months of 29-Nov-2024 then this remote will be disposed of as per our terms and conditions.

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