Job Timeline (Ref 23620-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 18-Dec-2024Fault Diagnosed
Remote Repaired
Payment Received
Returned - 30-Dec-2024
Repair Engineer : Martin Smith
LinkedIn Facebook
Please view complete details of this job on the rest of this page (scroll down if on a mobile)
Focus HE Remote Repair Details
Manufacturer : Focus HE
Customers Fault Description : The gas fire has stopped working. The remote control has had a wire pulled out of it and so the fire which usually works by pointing the remote control towards the sensor which is on a wire placed underneath the fire, no longer works. It usually works by pointing the remote control towards the sensor and pressing two buttons at the same time.
Remote Fixer Repair Response (see below) :
This remote arrived safely and on inspection was found to have a damaged battery cable.
A replacement battery cable was fitted and all 4 buttons replaced. Full functionality was restored.
Remote Images
