Job Timeline (Ref 23814-20)

A Timeline of this job can be seen below.

Arrived - 31-Jan-2025
Fault Diagnosed
Remote Beyond Repair
Awaiting Return Postage Payment
Repair Engineer : Martin Smith
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Velux 3LR AO1 WW Remote Repair Details

Manufacturer : Velux

Model : 3LR AO1 WW

Customers Fault Description : The remote no longer works. New batteries, reset button all you get is a blank screen. I would like to get it working again if that is possible

Remote Fixer Repair Response (see below) :

This Window and blind remote control arrived safely and on testing was confirmed to be dead.

When opened unfortuantely there was signs of a battery leak at the positive end of the controller.  This has eaten through the print and within the print layers as well as under the display.

Due to the amount of damage through the numerous layers a repair has not been possible. 

A search was carried out and replacement remotes can be found here - https://ebay.us/vWSega  - Please check with the seller for details. 

As per our sites service details all return postage fees are fixed at £6 - all items are return by Tracked methods to reduce the risk of loss or damage!

If you wish us to dispose of this remote then please contact us via our Contact Page to inform us (Please remember to Quote Your Name, Address and Reference Number - RF23814)

If no payment is received within 3 months of 31-Jan-2025 then this remote will be disposed of as per our terms and conditions.

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