Job Timeline (Ref 23945-20)

A Timeline of this job can be seen below.

Arrived - 12-Feb-2025
Fault Diagnosed
Repair Engineer : Martin Smith
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Velux Remote Repair Details

Manufacturer : Velux

Customers Fault Description : Remote not working. Screen was garbled for a while but currently is displaying normally, but stuck on the language selector page, but unable to select so can’t operate the roof light. Probably been dropped one too many times over the last 10 years.

Remote Fixer Repair Response (see below) :

This Integra remote control arrived safely and on testing was found to be totally dead.  On opening unfortunately there was liquid contamination corrosion over the button array and under the LCD.  Due to the amount of damage and the open circuits from the through print points from the corrosion a repair is not possible.

A search was carried out and a replacement remote can be found here - https://ebay.us/CRmp9V - Please check with the seller for further details. 

This remote was disposed of as per the customer email request 19th Feb 2025 

Remote Images