Job Timeline (Ref 24062-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 28-Feb-2025Fault Diagnosed
Remote Beyond Repair
Postage Received
Returned - 07-Mar-2025
Repair Engineer : Martin Smith
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Bang & olufsen Remote Repair Details
Manufacturer : Bang & olufsen
Customers Fault Description : Stays stuck on tv command, not sending any other signals
Remote Fixer Repair Response (see below) :
This Beo4 tv remote arrived safely and on testing was confirmed to have no button response. On opening the button array was found to have a sticky contaminate over its facia. This was cleaned off, but the issue remained due to contaminants contaminating in between the layers. Unfortunately, this button array is not available as a spare and the layers cannot be split.
A search was carried out and a replacement remote can be found here - https://ebay.us/kmFp8M - Please check with the seller for further details
Remote Images
