Job Timeline (Ref 24149-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 07-Mar-2025Fault Diagnosed
Remote Repaired
Payment Received
Returned - 14-Mar-2025
Repair Engineer : Martin Smith
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BODART ET GONAY Remote Repair Details
Manufacturer : BODART ET GONAY
Customers Fault Description : THE REMOTE DOES NOT WORK ANYMORE- WE CANNOT USE OUR FIRE BECAUSE OF THIS DEFECT WE TRYED TO RESYNCHRONIZE BUT IT DOESN'T WORK
Remote Fixer Repair Response (see below) :
This fireplace remote control arrived safely from Belgium and on testing was found to not transmit an RF signal.
This was due to a tiny corrosion spot in the RF board. The print was reworked which restored full functionality.
Remote Images
