Job Timeline (Ref 24207-20)
Item Returned to Customer
A Timeline of this job can be seen below.
Arrived - 17-Mar-2025Fault Diagnosed
Remote Repaired
Payment Received
Returned - 26-Mar-2025
Repair Engineer : Martin Smith
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Willowbrook recliner Mackenzie or New Hampton Remote Repair Details
Manufacturer : Willowbrook recliner
Model : Mackenzie or New Hampton
Customers Fault Description : The original brown control stopped working some years ago and an attempt was made to repair it, including cutting the cable. Since then a replacement bought online has been used, but at best this only works on an intermittent basis. We would like the original repaired if possible so that we have a functioning chair. We will send both remotes, but are only seeking repair of original brown control.
Remote Fixer Repair Response (see below) :
These remotes arrived safely and on inspection the Willowbrook remote had a damaged cable. A replacement long straight cable was fitted (We cannot get the curly kind) and the buttons cleaned.
Remote Images
