Job Timeline (Ref 24379-20)
A Timeline of this job can be seen below.
Arrived - 07-Apr-2025Fault Diagnosed
Remote Repaired
Payment Received
Returned - 15-Apr-2025
Repair Engineer : Martin Smith
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Velux Remote Repair Details
Manufacturer : Velux
Customers Fault Description : 1st - New batteries inserted but it doesn’t not respond, not even with cable 2nd - New batteries inserted but it doesn’t respond. However it does when plugged in and I was able to use it. As soon as I unplug it it goes dead again
Remote Fixer Repair Response (see below) :
These window remotes arrived safely from Denmark and on testing one was totally dead, and one would only power up from the USB connection.
The remote that would only power up from a USB was found to have corroded battery terminals, the terminal block was replaced which restored full functionality.
The other remote was found to have a faulty main board, a replacement was fitted which restored full functionality. Please note that you will need to re-setup this remote with the window.
Remote Images
